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Page Title
Self Storage
Frequently Asked
Questions
We've compiled answers to the most common questions our customers ask. This guide is here to help you understand our services, policies, and facilities. If you don't find what you're looking for, feel free to reach out to us directly - we're always here to assist!
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What is self-storage, and how can Spacecube help me with my storage needs?Self-storage lets you rent secure units to store your belongings short-term or long-term. Spacecube offers various unit sizes, top-notch security, flexible terms, and competitive prices. Our team can help you choose the right unit and answer questions.
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Are there any contracts I have to sign when using services from Spacecube?Yes, when you choose to use services from Spacecube, you will need to sign a contract. This contract ensures that both parties have a clear understanding of the terms and conditions, the scope of services provided, and the mutual obligations. It's designed to protect your interests as well as ours, providing a structured framework for our professional relationship. The contract will cover aspects like payment terms, confidentiality agreements, service level expectations, and termination clauses. If you have any questions or need clarifications about the contract, our team is always available to assist you, ensuring you feel confident and informed before moving forward.
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How long can I rent a unit for?There is no limit to how long you can stay.
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What do I do when I'm finished with my storage unit?When you decide that you no longer need the unit, then please provide us with 30 days’ notice in writing.
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What is the minimum storage period?The minimum storage period is one month. You may use your storage unit for less than a month. However, you still have to pay for the full month.
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Do you have trolleys I can use to move large items?There are free trolleys for you to move your larger items into storage. In addition, our passages are extra wide to make sure your move is as easy as possible.
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What else can I store?We also offer safe, undercover storage for vehicles, caravans and bush trailers.
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How do I move my things into storage?Most customers use a car, a moving company or rent a trailer to move the goods themselves. We can also assist you with moving your goods in at an extra cost.
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Do I have to reserve a unit before I arrive?Yes, you will need to pay a deposit to secure the unit.
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Can I view the facility before I rent a unit?Yes. Contact our team to set up a viewing time suitable.
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What sizes of self-storage units does Spacecube offer?Spacecube offers modern, self storage units in various sizes from as small as 3 square meters to 24 square meters.
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What are the opening hours for Spacecube's self-storage facility?Spacecube's self-storage facility is open from 6:00 AM to 6:00 PM daily.
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How does self-storage work at Spacecube?At Spacecube, self-storage works by renting a unit based on your storage needs, accessing it at your convenience, and ensuring the security of your belongings within the facility.
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How do I know what storage unit size I need?Our team is here to assist you to make an informed decision and to save you money.
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What documentation do I need to move in?A signed lease agreement.
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Are my goods insured with you?Not automatically, but Spacecube has very competitive insurance coverage for your stuff. Please contact us for more details. If you choose not to get coverage with Spacecube, insurance remains your own responsibility. If you already have household contents insurance with another provider, you can arrange for your goods to be covered by them while stored with Spacecube. This is usually the most cost-effective solution.
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What kind of security do you have?Security is very important to us. Our security features include electric fences, controlled PIN pad access or via mobile App, security cameras, infra-red sensors, individual unit alarms, daily lock checks and external alarm monitoring and armed response.
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Who keeps the key?Only you have the key to your storage unit. The locking system on your storage unit’s door is secured by a padlock. You lock it, you keep the key.
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Can I move in today at Spacecube?Moving in same-day depends on space availability and paperwork completion. Contact us early on the desired move-in day for updates and guidance. Have documentation ready for a smooth process.
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Where is Spacecube located?Craighall, Randburg (The Woods Shopping Centre, 345 Jan Smuts Ave, Craighall Park, Randburg, 2196) Servicing Areas: Blairgowrie, Parkmore, Sandown, Hyde Park, Illovo, Greenside, Westcliff, Saxonwold, Rosebank, Linden, Ferndale, Bryanston, Sandton and Sandhurst Rustenburg (10 Wulfse St, Rustenburg, 0299) ​
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How often and when can I access my unit at Spacecube?As often as you wish. You can access your unit from 6am to 6pm on any day of the week even on weekends and public holidays, our facility is always accessible to meet your needs. As part of our commitment to provide convenient access that works for you, we can accommodate special access requests outside of the indicated hours, this ensures that you have the flexibility to visit your unit whenever it suits your schedule, without any restrictions.
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Who else has access?You decide who you would like to give access to; just let us know and we will be happy to set up a personalised site access code per person. We do not have access to your storage unit therefore you are responsible for arranging access to the individual storage unit.
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What are the access hours?You can access your unit from 6am to 6pm on any day of the week even on weekends and public holidays, our facility is always accessible to meet your needs. As part of our commitment to provide convenient access that works for you, we can accommodate special access requests outside of the indicated hours, this ensures that you have the flexibility to visit your unit whenever it suits your schedule, without any restrictions.
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What does self storage cost?This depends on the unit size that you select. We have units ranging from three square metres up to 28 square metres and for larger storage needs we have bulk self-storage options. If you are not sure what size will suit you contact us and we will assist you. Have also run special deals from time to time be sure to enquire about them.
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Are there any additional costs?Costs that are not included in your monthly rental: One month deposit upfront. Your own padlock. Insurance and transport/moving costs should you elect to use these services.
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When do I pay?Before you move in: - One month deposit - Monthly rental Once you are moved in the ongoing rental is payable monthly in advance.
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Will I receive an invoice?You will receive tax invoices and account statements monthly.
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What payment methods are available?- Cash - EFT - Debit Order
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